Deloitte/NU Producer Satisfaction Survey 

Do carriers care what producers think? What matters to agents and brokers in deciding which carriers to do business with? Check out the results of our survey with Deloitte and see.

Producers Seek More Input, Tech Support, Better Compensation In Satisfaction Survey 

While the majority of producers appear to be basically satisfied with many key aspects of their dealings with carriers, there is still plenty of room for improvement—particularly when it comes to giving agents and brokers meaningful input on insurance company activities, as well as better compensation and tech support, a new survey conducted exclusively by Deloitte for National Underwriter reveals.

The Producer Satisfaction Survey of 1,596 qualified agents and brokers by Deloitte’s Insurance Industry Group—conducted in partnership with National Underwriter—explored “nine experience attributes that could impact a producer’s decision to increase business or sign on with property and casualty carriers,” Deloitte noted...

Producers Brace For Competitive Threats

Producers are feeling the heat in this tough economy, expecting buyers to cut back on coverage, push harder for the best price and go bare in some areas, according to a new Producer Satisfaction Survey.

Meanwhile, the majority of the 1,596 qualified agents and brokers responding to the survey by Deloitte’s Insurance Industry Group, conducted in partnership with National Underwriter, expect increased competition from other distribution systems...

Size Matters When Dealing With Insurers

While producer priorities and perceptions of how well insurers are fulfilling their needs are often alike no matter the age, gender or race of respondents, there are some significant differences carriers should be aware of—especially when it comes to the size of an agency or brokerage, a new survey conducted exclusively by Deloitte for National Underwriter demonstrates.

“If they are truly committed to growth, carriers may want to consider developing different strategies along the organizational size spectrum to connect with producers,” suggested Rick Berry, director, Deloitte Consulting LLP...

Bridging The Producer-Carrier Partnership Gap 

The good news is that independent agents and brokers are fairly satisfied with their insurance carrier relationships, but there is plenty of room for improvement—particularly when it comes to giving producers more input on key strategic decisions, such as products and coverage, claims-handling and technology support.

That was one of the major conclusions from a Producer Satisfaction Survey of 1,596 producers from firms of all sizes conducted by Deloitte, in partnership with National Underwriter. Highlights were covered in NU’s Nov. 9 edition, available at www.property-casualty.com.

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